Refund policy

At POUJE, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.

You may request a return within 14 days of delivery.

To be eligible for a return:

• Item must be unused and unworn

• Returned in original packaging

• No visible signs of wear or damage

For hygiene and quality reasons, we cannot accept returns on worn jewellery.

To initiate a return, please contact our Client Care team:

Email: clientcare@pouje.com
Include:

• Your order number

• Reason for return

We will guide you through the next steps.

Customers are responsible for return shipping costs, unless:

• The item arrived damaged

• There is a manufacturing fault

In these cases, we will cover the return shipping.

We recommend using a tracked shipping method, as we cannot guarantee receipt of untracked returns.

Once your return is received and inspected:

• Refunds are processed within 10 business days

• Funds will be returned to your original payment method

Shipping fees are non-refundable unless the return is due to our error.

At this time, we do not offer direct exchanges. If you’d like a different item, please place a new order.

We do not accept returns for worn jewellery.

Our Client Care team is here for you.

Email: clientcare@pouje.com
Response time: within 24 hours on business days

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